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Apple doesn't want you to actually believe its advertisement

Brad Sams   on 03 December 2008 - 17:52 · 60 comments & 10451 views

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"Twice as fast for half the price" could be the statement that gets Apple in a heap of trouble. William Gillis of San Diego is suing Apple for its claims that the new iPhone 3G is indeed "Twice as fast for half the price". While it could be quick to write this off as another lawsuit get rich quick scheme, Apple's rebuttal is quite interesting.

Wired are reporting that Apple's lawyers have crafted a nine page response [PDF] to Gillis's complaint. While most of the rebuttal is standard lawyer gibberish about how Apple would never do such a thing; they do write "claims, and those of the purported class, are barred by the fact that the alleged deceptive statements were such that no reasonable person in Plaintiff's position could have reasonably relied on or misunderstood Apple's statements as claims of fact". A quick translation says that the complaint about the "twice as fast for half the price" should not be taken at face value and the statement is not a fact.

The lawsuit has more ground than one might think; with other iPhone lawsuits Apple has moved to have them dismissed and the courts agreed, but not so in Gillis case. Is Apple going to admit that its advertisements were misleading? Apple will be able to prove that the phone is indeed faster but only under ideal conditions. Unfortunately for Apple you can't advertise non real world conditions. It would be as if Ford said their cars got 100 MPG but only going down hill with your foot off the accelerator.

The lawsuit accuses Apple of unsatisfactory performance from the iPhone 3G; claiming "frequently dropped calls to sluggish broadband speeds and the inability to stay on 3G before it switches to the slower EDGE network". Apple has promised to remedy the issues but users are still complaining about the issues since launch.

Apple, for the time being, has been able to protect itself in US courts. This statement can't be said though in the UK where the U.K. Advertising Standards Authority banned two iPhone 3G advertisements, deeming them misleading for exaggerating the speeds and internet capabilities of the handset.

The question remains if Apple is producing advertisements that are truly misleading; advertisements claiming the "full internet" even though it lacked flash and "twice the speed" while dropping 3G connections. Did Apple truly mislead customers? That's for the courts to decide.

Post a comment · Send to friend Comments · There are 60 additional comments
#1 Beastage on 03 Dec 2008 - 18:41
Lol! Apple lawyers made a booboo
(1 reply) #2 skynetXrules on 03 Dec 2008 - 18:42
crApple got owned
#2.1 vetmarkjensen on 03 Dec 2008 - 20:41
skynetXrules said,
crApple got owned

Ooh, and LinSUX and Micro$haft!

I see what you did there. Funny stuff.
#3 funkymunky on 03 Dec 2008 - 19:02
Wooooot

MApple
#4 Glendi on 03 Dec 2008 - 19:04
huh? Some apple user opened his eyes and realized he was trolled by their ads.
(2 replies) #5 Dashel on 03 Dec 2008 - 19:10
Maybe sooner or later Apple will realize that its marketing division is its own worst enemy.
#5.1 QuarterSwede on 03 Dec 2008 - 22:32
Dashel said,
Maybe sooner or later Apple will realize that its marketing division is its own worst enemy.

and best. How ironic is that?
#5.2 CentralDogma on 04 Dec 2008 - 03:24
Maybe sooner or later the consumer will realize that Apple’s marketing division is its only division.
fixed.
(1 reply) #6 Mike on 03 Dec 2008 - 19:11
the uk ads need sorting out too, you can't say 'look how easy it is to install something on your iphone' then remove parts of it and shorten the sequence!
#6.1 Jaysteddy on 03 Dec 2008 - 23:20
Well, they did put "Steps removed and sequence shortened" in the small print, the very small print that was on screen for 0.5 seconds.

Yah, Apple ads are terrible.
(1 reply) #7 +techbeck on 03 Dec 2008 - 19:12
This sounds just like the crap MS got in to for saying "Vista Compatible". If MS got in trouble for that statement, you can bet Apple will get in trouble with theirs. Saying twice as fast and then the lawyers saying it shouldnt be taken as fact...well...thats false advertising. It is really misleading. A lot of people bought computers thinking they will fully Vista compatible. They werent "fully" compatible and this is why MS is being sued. Same reason applies for people buying the new iPhone thinking its twice as fast as the original.
#7.1 thenonhacker on 03 Dec 2008 - 21:32
Right on the buck!

Justice sucks for Apple.
(14 replies) #8 LTD on 03 Dec 2008 - 19:36
No, Apple is not saying "no reasonable person would believe their ads." The quote itself refers to the line, "twice as fast for half the price," from the ad for the iPhone, and ostensibly claims that the lack of concreteness anywhere in the statement should prohibit any reasonable person from interpreting it as fact. At least that's what Apple's lawyers are saying specifically.

As to the ad, I really don't have an opinion on it.
#8.1 bob_c_b on 03 Dec 2008 - 19:47
Because there is inherent ambiguity in the words "twice as fast for half the price"? It doesn't say might be faster in some cases for about half the price of the orginal. See, that statement would support the position of Apple's lawyers, it isn't overly specific. But "twice as fast for half the price" is specific and is also clearly not true, like the bulk of Apple's advertising.

Seeing as how many parts of technology double in speed/quality/capacity on a regular basis, usually accompanied by a price cut (CPU speeds, GPU capability, broadband speeds) you can say ANY reasonable person would believe this to be a possibility.

Not like Apple has a history of this kind of thing dating back to the early days of the Pentium... oh wait, yes they do.
#8.2 ZeroHour on 03 Dec 2008 - 20:18
LTD all I ever see you post is the defence of Apple, can they do no wrong in your eyes or something?
I smell hardcore apple fanboy troll.

As for the advert I agree with bob_c_b.
#8.3 +macf13nd on 03 Dec 2008 - 20:32
ZeroHour said,
LTD all I ever see you post is the defence of Apple, can they do no wrong in your eyes or something?
I smell hardcore apple fanboy troll.

As for the advert I agree with bob_c_b.


Welcome to last year!
#8.4 excalpius on 03 Dec 2008 - 21:28
Yes, LTD is well known as one of the brainwashed to "think the same as us". He has done a better job about not being an utter jerk in his posts recently but he still lacks any objective credibility whatsoever.
#8.5 LTD on 03 Dec 2008 - 21:33
ZeroHour said,
LTD all I ever see you post is the defence of Apple, can they do no wrong in your eyes or something?
I smell hardcore apple fanboy troll.

As for the advert I agree with bob_c_b.


I smell someone who has trouble reading:

". . . at least that's what Apple's lawyers are saying specifically.

As to the ad, I really don't have an opinion on it."

I HAVE NO OPINION ON IT. I merely told you what Apple's lawyers were trying to say.


#8.6 thenonhacker on 03 Dec 2008 - 21:34
Summary of LTD's Comment:

"Apple advertised it's a fast phone, yes, but it should not be taken literrally!!!"
#8.7 LTD on 03 Dec 2008 - 21:37
thenonhacker said,
Summary of LTD's Comment:

"Apple advertised it's a fast phone, yes, but it should not be taken literrally!!!"



That should read "summary of Apple's lawyers' comments."

Anyone else exhibiting a reading disability today?
#8.8 LTD on 03 Dec 2008 - 22:02
excalpius said,
He has done a better job about not being an utter jerk in his posts recently


I just take it one day at a time, ex . . . one day at a time.
#8.9 Recon415 on 03 Dec 2008 - 22:15
Woo, LTD to the rescue of Apple once again! Keep it up, you should get payed by Apple for this
#8.10 LTD on 03 Dec 2008 - 22:31
Recon415 said,
Woo, LTD to the rescue of Apple once again! Keep it up, you should get payed by Apple for this


A couple of bucks per week couldn't hurt. But to be fair, this time I only clarified what Apple's lawyers' position is on the issue. I didn't actually give my opinion on it.
#8.11 QuarterSwede on 03 Dec 2008 - 22:36
Wow, talk about a bunch of people jumping down his throat simply because of his known history. In this post he just corrects what people are misreading. He even stated that he personally has no opinion on the ad in question. LTD may be an Apple fan boy but give him a break this time. You guys are just as bad as he is (normally).
#8.12 Glendi on 04 Dec 2008 - 00:16
Half of the people who call him 'you're a fanboy' are fanboys, but just of another company.

Hypocrites ftw.
#8.13 plastikaa on 04 Dec 2008 - 04:09
Just for information LTD, there is no need to make a clear point of it being "Apple's Lawyers" who are making these statements everytime, you can simply state it as "Apple have said..." or "Apple's response..." or "Apple's position" etc. It is Apple making these statements afterall; as the lawyers are acting on behalf of Apple, and are therefore the words of Apple. In both a court of law or outside, it is reasonable to assume the words of your appointed representatives are on your behalf.
#8.14 LTD on 04 Dec 2008 - 12:31
plastikaa said,
Just for information LTD, there is no need to make a clear point of it being "Apple's Lawyers" who are making these statements everytime, you can simply state it as "Apple have said..." or "Apple's response..." or "Apple's position" etc. It is Apple making these statements afterall; as the lawyers are acting on behalf of Apple, and are therefore the words of Apple. In both a court of law or outside, it is reasonable to assume the words of your appointed representatives are on your behalf.


Same ****, plast.

We still think you're smart and clever, though. Rest assured.
(5 replies) #9 +d4v1d05 on 03 Dec 2008 - 19:42
It's a slogan. That's like suing microsoft for their "Life without Walls" ad, since life without walls would require no Windows. I agree with LTD in the fact that there is no statement on the advertising saying: "The following you are about to see must be considered completely factual, please disregard all previous knowledge of anything."

Complete and utter tross. How did this get onto neowin?
#9.1 sharp65 on 03 Dec 2008 - 19:55
Your missing the point. This doesn't come close to comparing with the life without walls, but this is not a slogan. They are using what appears to be real time video to display what their products do. Turns out it's a bunch of rubbish. Hope this guy wins.
#9.2 +d4v1d05 on 03 Dec 2008 - 21:29
sharp65 said,
Your missing the point. This doesn't come close to comparing with the life without walls, but this is not a slogan. They are using what appears to be real time video to display what their products do. Turns out it's a bunch of rubbish. Hope this guy wins.

From what I've seen, in fairly large letters at the bottom it says "sequence altered" or similar...
#9.3 thenonhacker on 03 Dec 2008 - 21:37
LOL.

"Life without Walls" is figurative.

"Twice as fast for half the price" is literal, it's about the factual speed and performance, LAWL.
#9.4 Glendi on 04 Dec 2008 - 00:17
How can someone think of 'Life without Walls' for real? lol
#9.5 plastikaa on 04 Dec 2008 - 05:31
If you make an advert claiming something to be half the price and twice as fast - as both things are associated with the product it is reasonable to presume the product does what they claim it to.

"Life without walls" doesnt refer directly to the product and it is clearly a slogan it is not claiming the product removes walls from your life.

Its like commercials which have a car surfing on the sea or turning into a robot - its obvious they are not claiming the car does these things. Whereas an advert which claims a car to be twice the speed of a previous car is directly related to the performance of a realistic item.

Do we really need adverts to state ""The following you are about to see must be considered completely factual, please disregard all previous knowledge of anything." at the start of them?
(6 replies) #10 +TrekRich on 03 Dec 2008 - 20:50
since when did flash count as the full internet? Its not like you cannot look at 100% of the net if you dont have flash installed!
#10.1 brent3000 on 03 Dec 2008 - 20:57
But its not full internet with out the optional extras... U ever tryed to watch youtube without flash?? Ever tryed to watch them funny "shoot the golden iPhone" adds without flash... Its very hard
#10.2 +TrekRich on 03 Dec 2008 - 21:06
yep buts not required to view internet pages though!
#10.3 +d4v1d05 on 03 Dec 2008 - 21:29
brent3000 said,
But its not full internet with out the optional extras... U ever tryed to watch youtube without flash?? Ever tryed to watch them funny "shoot the golden iPhone" adds without flash... Its very hard

Lol, there's this magical youtube app on the iphone which is able to browse youtube and even watch videos! Amazing!
#10.4 Sacha on 04 Dec 2008 - 01:28
Yeah Windows Mobile (and Symbian?) has that application too d4v1d05. What about the other 90% of flash content on the internet (not including ads)?

You must remember this is an advertisement. People will buy the product expecting the same web experience as on their PC. Then they won't be able to play their favourite flash games. Oh no.
#10.5 cybertimber2008 on 04 Dec 2008 - 02:16
CSS (2.0, 3.0) rendering isn't "required" to view the full internet, yet everyone *****es about IE not getting it right.

See the point?
#10.6 +karma on 04 Dec 2008 - 07:49
TrekRich said,
since when did flash count as the full internet? Its not like you cannot look at 100% of the net if you dont have flash installed!


A lot of websites on the internet are plain flash websites so your point is not valid.
(1 reply) #11 atari800 on 03 Dec 2008 - 21:04
Are we on Bizarro Earth?
Apple suggesting AntiVirus?
Apple Ads saying "Twice as Fast and Half the Price" and needing lawyers to explain in legalese that it is a joke?

Seriously... "Twice as fast" in the computer world isnt taken as a slogan or a joke, it is generally truth. Especially when a reputable company (like Apple) states such a claim.
Put it this way, if Sun MicroSystems put out such a claim on a new server line and it wasnt twice as fast AND half the price - they would be in court for a long long time.
Lets say if eBay took Sun to court because they were setting up for eBay2 and needed whole new server farm, purchased 100 new Sun Servers and it wasnt any faster - I dont think Sun's lawyers would say "Aww come on guys...it's a joke.... geezzz... Are you serious?... You really thought that.... Haa haahahaa oh my god you though we were serious... pheww now what is even funnier that you bought it because of that... hahahaa aww man"
#11.1 darkpuma on 03 Dec 2008 - 22:48
atari800 said,
Are we on Bizarro Earth?
Apple suggesting AntiVirus?
Apple Ads saying "Twice as Fast and Half the Price" and needing lawyers to explain in legalese that it is a joke?

Seriously... "Twice as fast" in the computer world isnt taken as a slogan or a joke, it is generally truth. Especially when a reputable company (like Apple) states such a claim.
Put it this way, if Sun MicroSystems put out such a claim on a new server line and it wasnt twice as fast AND half the price - they would be in court for a long long time.
Lets say if eBay took Sun to court because they were setting up for eBay2 and needed whole new server farm, purchased 100 new Sun Servers and it wasnt any faster - I dont think Sun's lawyers would say "Aww come on guys...it's a joke.... geezzz... Are you serious?... You really thought that.... Haa haahahaa oh my god you though we were serious... pheww now what is even funnier that you bought it because of that... hahahaa aww man"
yarr this be true! nice (funny) way to put it
(1 reply) #12 diabulos on 03 Dec 2008 - 21:24
I agree, it is misleading, but then again, so was the G5 add that said it was the fastest computer on earth or something like that. In the UK the add was banned.
#12.1 Sacha on 04 Dec 2008 - 01:36
That was Apple too.

Funniest thing was, I checked out their website the day before they announced switching to Intel processors (still using PPC). In the top right hand corner of their web page it stated something similar to:
PPC Processors 30% faster than Intel.

It was a link, so I clicked on it and it showed these diagrams of the speed of their PPC processors and the speed of Intel's x86 processors. It looked like a valid result because it showed Intel winning in one area, but PPC winning in all the rest (looked valid because Intel won one).

The next day I saw their announcement of switching to Intel processors. I thought: "This doesn't make sense, they were saying..."
So I checked their website again. Guess what it said now? It had a really hyped statement similar to:
Using new Intel processors, the fastest processors in the world*. *25% faster than PPC processors.

I had no idea what to think. Apparently, in one day, Intel processors got about 67% faster. I checked to see if a new processor was released by Intel. Nope, their last release of a fast processor was months ago.
(2 replies) #13 excalpius on 03 Dec 2008 - 21:33
No one cared about Apple until they finally achieved some measurable success (iPod/iPhone) in the consumer product marketplace. Now that they have, it's time to play with the big boys.

Irrelevance had its advantages, notably invisibility. Not any more. Welcome to the majors, Apple.
#13.1 ivdubvr6i on 03 Dec 2008 - 21:40
+ with more success they will see more problems. it's inevitable.
#13.2 Glassed Silver on 03 Dec 2008 - 23:16
ivdubvr6i said,
+ with more success they will see more problems. it's inevitable.

just one of the reasons why I don't want Apple to become even more mainstream...

Glassed Silver:win
(3 replies) #14 _dandy_ on 03 Dec 2008 - 21:42
> Apple doesn't want you to actually believe its advertisement

Of course they do--but only as long as you're not going to sue them.
#14.1 Recon415 on 03 Dec 2008 - 22:19
Yup
#14.2 Glendi on 04 Dec 2008 - 00:18
So why making an ad when you want people to not actually believe in it?
#14.3 _dandy_ on 04 Dec 2008 - 13:55
Glendi said,
So why making an ad when you want people to not actually believe in it?


Trolling for suckers, duh. The suckers won't sue.
#15 Recon415 on 04 Dec 2008 - 03:23
"Apple doesn't want you to actually believe its advertisement"

I believe that, instead of sueing, this guy should make Apple put a disclaimer stating that after every commercial lmao.. That's what they said themselves, why not feed it to the masses.
(1 reply) #16 P1R4T3 on 04 Dec 2008 - 04:35
Jobs speak da truth.
#16.1 MountainSnake on 04 Dec 2008 - 16:38
lol
#17 plastikaa on 04 Dec 2008 - 05:43
Has anyone else read any of the actual response? Some of its a joke.

So far my favourite is the 15th affirmative defense - Apple had no knowledge that it was untrue or misleading... If they didn't know it was untrue they do not know it is true... and therefore should not be allowed to make such claims.

Actually reading this document to me looks like Apple do not stand a chance, as what the claimant is bringing forward isn't even relevant to some of the defenses.
(1 reply) #18 surrealvortex on 04 Dec 2008 - 07:34
"twice as fast for half the price"
Compared to what? Correct me if I am wrong, but as far as I can see, it may even be twice as fast as a 90's mobile phone and for half the price of a laptop.
The statement is not complete and competent defence will be able to get any court to dismiss charges.
#18.1 LTD on 04 Dec 2008 - 12:33
surrealvortex said,
"twice as fast for half the price"
Compared to what? Correct me if I am wrong, but as far as I can see, it may even be twice as fast as a 90's mobile phone and for half the price of a laptop.
The statement is not complete and competent defence will be able to get any court to dismiss charges.


Good point. But we'll see . . .
#19 +techbeck on 04 Dec 2008 - 15:08
surrealvortex said,
"twice as fast for half the price"
Compared to what? Correct me if I am wrong, but as far as I can see, it may even be twice as fast as a 90's mobile phone and for half the price of a laptop.
The statement is not complete and competent defence will be able to get any court to dismiss charges.



Oh please, any moron can see that "twice as fast for half the price" means that the new iPhone is twice as fast as the original iPhone. If Apple weasels its way using your excuse, then its proof positive that they are not looking after their customers.
#20 C_Guy on 04 Dec 2008 - 16:24
I don't think any person could *reasonably* confuse what half price means or what twice as fast means. Those are pretty black-and-white terms.

But no, I'm sure Apple made those statements because no one could reasonably accept them as fact. Yes, that must be it. Apple needs to hire better lawyers. Start shifting money away from the Steve Jobs yacht fund and put it in their legal department.
#21 DATmafia on 05 Dec 2008 - 05:14
Apple is only for those who like to get extremely overcharged for poor quality hardware and software. At least M$ tries to make their devices affordable to the average consumer instead of the "live at home in mom's basement" super slick 20 something that's just so darn hip. At least the PC in the Mac ads is capable of getting his own place by doing "boring spreadsheets." The Mac sure is trendy and friendly. Britney Spears is also trendy and friendly and her parents still have to wipe her arse. :-P And just like Apple she's on TV all the time saying how great everything is with her while TMZ shows video of her freaking out in real life. Perhaps Jobs' should stop emulating MTV and instead try and do business without having to lie through his teeth. Everyone on Neowin hates Microshaft, crApple and linSUX but yet no one is spilling the beans on the OSes and apps that don't suck. Strange that neowin comments often are just a bunch of women on the rag at the same time complaining to complain-it's all about getting attention right? :-D

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