The formula was pretty simple: Buy a game console at electronics retailer Best Buy, pick up the extended warranty, and when a new hardware revision was released, claim your console was broken and upgrade for free. Just ask all of those Xbox 360 Pro owners who upgraded to the Elite or 40gb PS3 owners who upgraded to the 80gb Metal Gear Solid edition. It worked.In an attempt to cut back on losses stemming from an increasing amount of console exchanges, Best Buy is now trying to clamp down a bit more. Beginning next week, if you try to exchange a console at Best Buy, a Geek Squad agent will be required to test the console and verify that it's actually broken. No, they won't take your word for it and, yes, it will result in a longer wait on the customer service line. The good times had to end eventually, right?
I was wondering why they did not give me a new monitor on the spot with the replacement warranty, while video game console owners were being given exchanges without question.
Why on earth would Best Buy give an Xbox 360 Elite console in exchange for a faulty Xbox 360 console? That just doesn't make sense. Shouldn't these warranties be like for like?
Oh and for the record (again), there's no such thing as the Xbox 360 Pro. The three editions are the Xbox 360 Arcade (previously known as Core), Xbox 360, and Xbox 360 Elite. Just because magazines and stores continue to call it that, doesn't make is so. http://www.xbox.com/en-US/hardware/compare101.htm
Last edited by TCLN Ryster on 27 Aug 2008 - 17:29
Lol...My DS doesnt play the new Mario!
Consoles = @($*^)(!$^)!^(*$&%*!(&%(!*&$%*!&$%!!!!!!!!!!!!!
Real gamers build their own gaming rig.
Real gamers build their own gaming rig.
Maybe the games that people like are not the PC.
Real gamers build their own gaming rig.
AMEN BROTHER! Tell the truth about console GPUs lacking power to play real games! Tell about the devil in the console that's waiting to burst out at any moment! PC gaming is forever!
I feel that way in all honesty. Please don't hate me. Well, OK... you can hate me.
Is everyone at Best Buy corporate headquarters really that dumb/naive?
This is just like a bug in a game, they're patching up so it's "working as intended".
As the article leads you to believe the upgrade to a new console IS NOT and WAS NOT free (You still paid the difference). Only the replacement of the exact same console was free. I beg you to post pictures of receipts to prove me wrong.
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